FAQ

There are two different ways you can place an order: You can email us at info@DragonflyNatives.com, or you can place your order online by clicking the “Shop Now” button at the top of the page to view our inventory.

No matter which way you choose to order, every customer first needs to fill out our wholesale application form. This is the first step to creating an account with us and allows us to ensure that all our customers are legitimate businesses or organizations. Please note that if you are a municipality or a nonprofit organization, you will be asked to upload tax-exempt forms.

Once your application is approved, usually in less than 24 hours, you will receive an email with directions for creating an online account. Once you log in, you will be able to add items to your cart and begin your online order.

Yes! We offer contract growing services to wholesale customers who require plants tailored to their specific project goals. Early involvement in the planning process allows us to grow the right plants in time for your installation. So, if you are interested in contract growing, text or email us at your earliest convenience. 

We understand that sometimes life happens and delivery or pick-up dates need to change. To change your delivery/pick-up date, please contact us at least a week before your order was supposed to be delivered/picked-up.

To cancel an order, please contact us at least a week before your order is scheduled to be delivered/picked-up. Please note that if you need to cancel after your order has been pulled and prepared for delivery/pick-up, we may charge a 10% restocking fee. 

We regret that we cannot accept returns of any kind once our plants have left our care. Due to potential exposure to jumping worms and other pests, we follow strict protocols to prevent contamination. These protocols include our no-return policy. If you have any questions or concerns about your order, feel free to contact us.

Plants from Dragonfly Natives come to you healthy and ready to thrive under your care. While we do not offer warranties, we are always open to hearing your concerns or answering questions about your purchases. Feel free to email us at Info@DragonflyNatives.com or text us at 508-443-8717.

Yes! We are happy to welcome visitors to our greenhouse, but we ask that customers please schedule a visit before coming. Unfortunately, we are not able to accommodate drop-ins at this time, but we’re just a quick text or email away if you’d like to schedule a visit!

We are happy to take back any pots and trays from your order that are still in good condition. As a part of our sustainable practices, we offer a return and reuse program so that we can sanitize and re-use as many trays and pots as possible to help eliminate waste. If you’d like to return your used pots and trays, please email or text us to schedule a time to return them.